Customer Service

Shipping & Delivery

Postage for UK standard delivery using Royal Mail 48 where applicable.

  • Orders up to £10 - £1.95
  • £10.01 to £20.00 - £2.95
  • £20.01 to £75.00 - £3.95
  • Over £75 free

International postage Air Mail

  • Orders up to £10 - £7.90
  • £10.01 to £20.00 - £9.45
  • £20.01 to £40.00 - £13.80
  • £40.01 to £50.00 - £20.00
  • Over £50 - £25.00

Warranty

In addition to the Buyer's statutory rights, the Seller guarantees all Goods against faulty workmanship and materials for a period of 12 months unless otherwise stated from the date of delivery.

Returns & Replacements

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 2 days of delivery if the Goods are damaged or do not comply with any of the Contract.

Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.

Goods to be returned must clearly show the order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. Goods must be returned at the Buyer's cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation.